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MacroGaijin Support

Recipes from the pantry you already have — macro-balanced for your life in Japan.

About MacroGaijin

MacroGaijin is an AI-powered nutrition and culinary assistant designed specifically for expats and home cooks navigating ingredients and packaging in Japan. By scanning fridge contents or Japanese nutrition fact labels, it turns whatever you have on hand into delicious, macro-calculated meals tailored to your personal dietary goals.

Customer Support & Enquiries

Need help with MacroGaijin?

Whether you are experiencing a technical issue, have a question about your subscription, want to suggest an ingredient or Japanese supermarket product, or need account assistance, our team is here to help.

Direct Support Email: contact@davidrengifo.com

Response Time: We read every message and typically respond within 24 to 48 hours (Monday through Friday).

Frequently Asked Questions

Common Questions & How-Tos

Find answers to the most common questions regarding account access, camera scanning, subscriptions, and data management.

How do I create an account or sign in?

MacroGaijin supports multiple secure sign-in methods:

  • Email & Password: Register with any valid email address and a password of at least 8 characters.
  • Continue with Google: Fast, one-tap sign-in on supported Android and iOS devices.
  • Sign in with Apple: Secure native sign-in on iOS devices, including support for Apple Hide My Email.

What does MacroGaijin Premium include, and how do I cancel?

MacroGaijin Premium (¥2,980/month) unlocks the full culinary and tracking suite:

  • 3 ingredient scans per day (Free tier: 2 scans/day)
  • 3 gourmet chef-crafted recipes per scan
  • Flavor-profile culinary insights
  • Rarity-graded smart shopping list
  • Unlimited saved recipes (Free tier limit: 30 recipes)
  • Full nutrition history (Free tier: 14 days)
  • Daily Recipe Remix (Free tier: 1 per week)

How to cancel your subscription:
All subscriptions and in-app payments are processed directly by Apple (App Store) or Google (Google Play Store) via RevenueCat. For your security, developers cannot cancel subscriptions or issue refunds on your behalf. You can manage or cancel your subscription at any time through your device's store settings:

  • On iPhone / iPad (iOS): Open the Settings app → Tap your Apple ID / Name at the top → Tap Subscriptions → Select MacroGaijin → Tap Cancel Subscription.
  • On Android: Open the Google Play Store app → Tap your profile icon (top right) → Tap Payments & subscriptions → Tap Subscriptions → Select MacroGaijin → Tap Cancel subscription.

*Note: Uninstalling the app or deleting your account does not automatically cancel an active App Store or Google Play subscription. Please cancel via store settings before the next billing cycle.

How does ingredient scanning and nutrition label scanning work?

MacroGaijin offers two specialized camera scanning tools:

  • Ingredient Scan (Pantry / Fridge): Snap a photo of what is in your fridge or pantry, or type items manually. The app detects ingredients and generates tailored recipes with macro breakdowns according to your chosen serving size (1 to 8 servings).
  • Nutrition Label Scan (栄養成分表示): Point your camera at any Japanese food package's nutrition label. The app reads Energy (kcal), Protein (g), Fat (g), Carbohydrates (g), and Salt equivalent (g), letting you review and log the exact item into your diary in seconds.

How does the Daily Diary track my nutrition?

The Daily Diary tracks your daily intake against your custom calorie and macro targets (Protein, Carbs, Fat). You can add entries with a single tap from generated recipes, scanned package labels, quick manual macro entries, or custom foods.

How does the Smart Shopping List work in Japanese supermarkets?

When a recipe requires ingredients you do not currently have in your pantry, you can add them directly to your Shopping List. The list organizes items by Japanese supermarket aisle order (produce, meat/fish, dairy, pantry goods) and marks specialty items with rarity indicators so you know what is easy to find at your local store.

Important Health Notice

Accuracy & Medical Disclaimer

MacroGaijin provides nutritional calculations, calorie estimations, and recipe suggestions based on AI algorithmic models and user-submitted data. While we strive for practical accuracy, all nutritional figures are estimates and not laboratory measurements.

MacroGaijin is not a medical device and does not diagnose, treat, cure, or prevent any medical condition or disease.

All information and tools provided in MacroGaijin are for general educational, dietary planning, and wellness purposes only. They should never replace professional medical advice, clinical diagnosis, or treatment. Always consult a qualified physician, registered dietitian, or certified healthcare provider before making significant changes to your diet, fasting regimen, or exercise routine.

Privacy & Data Control

Your Data & Privacy Rights

We respect your privacy and provide complete control over your personal information. MacroGaijin does not sell your personal data.